If the product is not properly supported, then damage may occur therefore voiding the warranty. We encourage you to review the terms and conditions of the limited warranty which provides the required support needed for your product. We are unable to provide warranty assistance for a mattress that is damaged as a result of improper support.
Category: FAQ – Warranty and Claims
Why do I need to pay an inspection fee?
The manufacturer’s warranty does not cover the third-party inspection fee of $79.99. Please be aware that transportation costs are also not covered under the manufacturer’s warranty. However, in the event your product is deemed defective, we will take what you paid for the inspection and apply it towards the delivery charge for the exchange.
What will void a manufacturer’s warranty?
Blemishes, rips, tears and burns on the item will void your manufacturer’s warranty. Improper support will void your manufacturer’s warranty, for details on what is considered proper support for your mattress please refer to the warranty card received with the delivery of your mattress.
What mattresses are excluded from the manufacturer’s warranty?
As Is Mattresses will come with a special warranty and any free promotional items on your receipt do not come with a warranty.
What is covered by the manufacturer’s warranty?
Your warranty coverage is offered through the manufacturer and will differ across brands. Please review your warranty card for coverage details. The law tags on your mattress will provide a code that you should reference against the warranty card for the length of your warranty period.
Is there a warranty on the mattresses?
eMattressOutlet offers the manufacturers warranty that is listed on the product page. For liquidated “As Is” mattresses usually lack a warranty, we provide a 1-year warranty for these models.
I purchased an extended warranty, how do I file a claim?
Warranty claims for those who have purchased an extended warranty will have to contact the warranty provider. In order to file your warranty claim, please be sure to have a copy of your invoice as the warranty provider will require a proof of purchase of both the item and the extended warranty purchase.
How long is my warranty?
Please review the warranty information on the product page.
How do I return a mattress?
Please contact our support team customer service team
Do you have a comfort return policy?
We cannot replace or refund a mattress that has not been at a customer for at least 30 days. This is due to it may take time for a mattress to break in and reach optimal comfort levels. For a mattress to be eligible for a comfort replacement, the customer must reach out to support@emattressoutlet.com by the 90th day that the customer has received the product.
For As Is Mattresses – the product is not eligible for a comfort return due to the crazy special deal that is currently being offered.
