Yes. eMattressOutlet has the option to pick up an old mattress and set up a new mattress. Please review the options at the checkout cart to tailor to your needs. If you are from California and need to remove your old mattress, please reach out to support@emattressoutlet.com
White Glove Delivery and setup of purchased mattresses: Will only carry three flights of stairs. If you need to carry more than the standard, please send an email to support@emattressoutlet.com
Removal of packaging materials and removal of old mattress (equal to the number of pieces purchased).
Each carrier may be different. Please review your tracking information for more details.
If the product is not properly supported, then damage may occur therefore voiding the warranty. We encourage you to review the terms and conditions of the limited warranty which provides the required support needed for your product. We are unable to provide warranty assistance for a mattress that is damaged as a result of improper support.
The manufacturer’s warranty does not cover the third-party inspection fee of $79.99. Please be aware that transportation costs are also not covered under the manufacturer’s warranty. However, in the event your product is deemed defective, we will take what you paid for the inspection and apply it towards the delivery charge for the exchange.
As the pricing is substantially below MSRP, we cannot explicitly disclose the brand name, as per the brand’s request to minimize cross-shopping opportunities. We carry well-known mattress brands commonly found at major retailers. For more details, please use the chat function to connect with a mattress expert who can provide additional information.
We ship anywhere in the continental 48 states.
Blemishes, rips, tears and burns on the item will void your manufacturer’s warranty. Improper support will void your manufacturer’s warranty, for details on what is considered proper support for your mattress please refer to the warranty card received with the delivery of your mattress.
Mattresses cater to individuals of various shapes and sizes. The key consideration is finding a mattress that ensures proper alignment and support for your spine. Speak with our customer support team to find your ideal match.
You will receive information from the in home setup team with instructions, if any.
