If an item is damaged at the time of delivery, please reach out to support@emattressoutlet.com.
Mes: octubre 2025
What does “No Credit Needed” mean?
“No Credit Needed” means that you may be approved for financing or leasing without a credit score or credit history.
What are the delivery options from eMattressOutlet.com?
Free: Contactless delivery to your front door or garage.
White glove service: Is available at an additional cost. See the cart options for the white glove costing. If you selected White Glove delivery, you will get a follow up email to confirm your setup.
Is there a warranty on the mattresses?
eMattressOutlet offers the manufacturers warranty that is listed on the product page. For liquidated “As Is” mattresses usually lack a warranty, we provide a 1-year warranty for these models.
Is there a grace period for late payments?
Please contact our call center if payment arrangements are needed.
Is a box spring required for all mattresses?
Not all mattresses need a box spring, but following manufacturer guidelines for proper support is crucial to prevent damage. We advise investing in a new box spring and bed frame to ensure proper support and maintain the product warranty. Review your bed frame and understand the amount of slats that would be supporting a mattress. If your frame is well supported with slats with limited space gaps, you may not need a box spring. Review our beds and frames to buy a frame that would not require a box spring.
I purchased an extended warranty, how do I file a claim?
Warranty claims for those who have purchased an extended warranty will have to contact the warranty provider. In order to file your warranty claim, please be sure to have a copy of your invoice as the warranty provider will require a proof of purchase of both the item and the extended warranty purchase.
How long is my warranty?
Please review the warranty information on the product page.
How does eMattressOutlet keep unnecessary mattresses from headed to the landfill?
Prominent mattress manufacturers require an outlet for excess liquidated, discontinued, or slightly blemished high-quality mattresses. Traditional retailers face challenges incorporating these mattresses into their stores due to warranty policies. Consequently, manufacturers struggle to move large volumes of these mattresses, leading to potential landfill disposal. Our solution is to serve as a key outlet for these manufacturers, offering exceptional value to our customers.
How do I return a mattress?
Please contact our support team customer service team
